Privacy Policy

Welcome to Jahaazi ("we," "our," "us"). Jahaazi was founded by mariners to deliver authentic maritime apparel, rank-specific insignia, and bespoke uniform essentials across India.

We are deeply committed to safeguarding the privacy and personal information of every officer, cadet, and mariner who visits our platform or requisitions gear through our store. This Privacy Policy outlines how your personal data is collected, processed, and safeguarded when you visit jahaazi.com.

To provide accurate uniform tailoring, precise insignia application, and timely fleet deliveries, we collect information you provide directly to us:

• Contact & Identification: Your full name, delivery address (residential, academy, or port-forwarding address), phone number, and email address.
• Bespoke Customization Details: Specific personalization parameters provided during requisition—including rank titles (e.g., Master Mariner, Chief Engineer, Chief Mate), embroidered names, sleeve insignia patterns, and chest embroidery preferences.
• Order & Requisition Records: Details regarding products purchased, size specifications, colour selections, order amounts, and transaction history.
• Technical & Device Information: Internet protocol (IP) address, browser type, operating system, and general navigation telemetry collected automatically to maintain store performance and security.

We use collected data solely for legitimate business purposes, including:

Jahaazi employs industry-grade security protocols for all transactions:

• Encrypted Payment Gateways: All electronic transactions (UPI, Credit/Debit Cards, Net Banking) are handled via PCI-DSS certified Indian payment gateways.
• No Stored Financial Credentials: Jahaazi does not store, process, or have access to your full credit card numbers, CVVs, or banking passwords on our servers.
• SSL/TLS Encryption: All communications between your browser and our platform are encrypted using high-grade SSL/TLS technology.

We only share necessary information with trusted third-party service partners who assist in our operational workflows:

• Logistics Providers: Verified shipping and courier carriers to ensure physical dispatch and door-to-door delivery.
• Payment Facilitators: Authorized banking and gateway partners solely to process payment authorizations.
• Legal Compliance: When strictly mandated by applicable Indian law, judicial decree, or to defend our legal rights and prevent fraud.

Our website uses essential cookies and browser storage mechanisms to ensure core functionality:

• Requisition Cart & Session: Retaining your selected uniforms, custom rank parameters, and cart state as you navigate between pages.
• Preferences & Security: Recognizing authenticated sessions and maintaining security integrity across forms.

You may manage or disable cookies via your browser preferences; however, disabling essential session cookies may prevent requisition forms and checkout from functioning properly.

We retain personal information only for as long as necessary to fulfill order processing, resolve warranties, handle returns, and satisfy regulatory tax records.

Your Rights:

• You may request access to the personal data we hold about you.
• You may request corrections to incomplete or inaccurate address or contact details.
• You may request the deletion of your account or personal details, subject to mandatory statutory tax and accounting retention requirements.

We may update this Privacy Policy periodically to reflect enhancements in our services, technological advancements, or revisions in applicable statutory regulations. Any updates will be published on this page with an updated "Last Updated" reference date.

If you have any questions, inquiries regarding data handling, or wish to exercise your privacy rights, please reach out to our dedicated Fleet Support desk: