Return & Refund Policy
Our return and exchange standards are designed with transparency and fairness for all merchant navy officers and maritime professionals.
The 7-Day Return Journey
A clear step-by-step overview of our standard return and refund process from delivery to resolution.
Order Delivery
7-day window begins upon delivery.
Check Eligibility
Unworn, tags intact or defect reported.
Return Request
Contact support with your Order ID.
Inspection
Condition check at fulfillment center.
Refund / Swap
Payment credit or size exchange.
7-Day Standard Returns & Size Exchanges
We want you to feel confident in the fit and finish of every Jahaazi garment. For non-customized, standard catalog items, we offer a 7-day return and size exchange window from the date of confirmed delivery.
Eligibility Requirements for Standard Returns:
- Items must be unworn, unwashed, and free from perfume, marks, or odors.
- All original brand tags, rank packaging, and garment labels must remain attached.
- Items must be neatly folded in their original protective packaging.
- Return or exchange request must be initiated within 7 calendar days of delivery receipt.
Size exchanges are subject to stock availability. If your requested size is temporarily out of stock, you may opt for store credit or a direct refund upon item receipt.
Bespoke & Personalized Items
A cornerstone of Jahaazi is our custom maritime tailoring, including officer rank stripes, name embroidery, customized collar insignias, and bespoke badge applications.
Personalized Garment Policy
Because personalized garments (items customized with your name, designated rank, custom embroidery, or specific tailoring parameters) are manufactured exclusively to your individual specifications, they are non-returnable and non-exchangeable for sizing preferences.
We strongly encourage customers to consult our comprehensive Size Guide and verify all personalized spelling and rank designations before confirming checkout.
Damaged or Incorrect Delivery
Every parcel leaving our facility undergoes thorough quality checks. However, if your package is damaged in transit or contains an incorrect item:
- 48-Hour Notification Window: Please inspect your order upon delivery and notify our customer support team within 48 hours of receipt.
- Photo / Video Verification: Include clear photographs or a short video showing the damaged garment, outer parcel condition, and shipping label.
- Prompt Replacement: Once verified, our team will immediately initiate an expedited replacement dispatch or arrange a full refund without return postage deductions.
How to Request a Return
To initiate a return or size exchange for eligible items, follow these steps:
Refund Method & Timelines
Once your returned package arrives at our quality control unit:
Inspection of garment condition, tags, and unworn state upon receipt.
Approved funds are credited directly to your original payment method (UPI / Card / Net Banking).
Note: Bank processing intervals may vary slightly depending on your issuing financial institution. You will receive an email confirmation as soon as your refund has been processed.
Need Help with a Return?
Our dedicated support team is here to assist you with sizing questions, delivery inquiries, or return authorizations.
Direct Support Channels
Contact us with your Order ID for prompt assistance.